Terms of Services
Support Email: support@opticssunglasses.com
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Replacement Policy: We operate under a strict replacement policy. If you receive an incorrect or damaged product, we will facilitate a replacement. Please note that we do not offer exchange or return options.
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Initiation of Returns: If you receive an incorrect or damaged product, kindly notify us by sending an email to our support team at support@opticssunglasses.com
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Parcel Acceptance: Upon receiving your parcel, carefully inspect its condition. If you notice any signs of tampering or damage, please refrain from accepting the parcel.
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Documentation Requirements: In the event of receiving an incorrect or damaged product, it is imperative to provide clear, visible video footage of the unboxing process and photographs showcasing the condition of the parcel within 3 days of delivery. This includes holidays and weekends. Failure to provide this documentation may hinder our ability to address your concern effectively.
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Submission of Evidence: Send the video of the unboxing process along with any relevant photographs to our support email address. Our team will assess the situation and provide a resolution within 2-3 working days.
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Appreciation: We appreciate your cooperation and patience throughout this process. Your satisfaction is our priority.
By accessing or using our services, you agree to abide by these Terms of Service. If you have any questions or concerns, please contact us at support@opticssunglasses.com
Thank you for choosing Optic Sunglasses